Name: Macie Medical
Price range: $

Question 1

What services do you offer?

Accepted Answer

We provide comprehensive adult primary care for patients 18 years and older, including preventive care, acute illness treatment, and long-term health management. Services include annual physical exams, preventive screenings, men’s and women’s health, chronic care, urgent non-emergency care, and specialized support such as weight loss and lifestyle-based medicine.

Question 2

What are your opening days and hours?

Accepted Answer

Our clinic is open Monday through Friday from 8:00 AM to 5:00 PM and closed on Saturdays and Sundays.

Question 3

Where are you located in Houston, and is there parking available?

Accepted Answer

We are located at 777 S Fry Rd, Suite 206, Katy, TX 77450 and serve patients from Houston and surrounding areas. On-site parking is available for patients.

Question 4

Do I need an appointment, or do you accept walk-ins?

Accepted Answer

We encourage appointments to secure a time with a provider, but we can often accommodate same-day visits for urgent needs depending on availability.

Question 5

How can I book or cancel an appointment?

Accepted Answer

Appointments can be booked or canceled online through our website, by calling +1 (713) 300-3905, or through the patient portal (MyChart) for existing patients.

Question 6

What should I bring to my first visit?

Accepted Answer

Please bring a photo ID, insurance card, payment method, list of current medications, relevant medical records, and completed new-patient paperwork if available.

Question 7

How long does a typical visit take?

Accepted Answer

Most visits take about 20–40 minutes depending on your needs. Wait times may vary based on same-day or urgent visits.

Question 8

Which insurance plans do you accept?

Accepted Answer

We accept many plans including Blue Cross Blue Shield, Aetna, Cigna, Humana, UnitedHealthcare, Traditional Medicare of Texas, and Texas Medicaid. Please contact us to confirm your plan.

Question 9

Do you see patients without insurance?

Accepted Answer

Yes, we offer affordable self-pay and cash-pay options for uninsured or underinsured patients.

Question 10

What payment methods do you accept?

Accepted Answer

We accept major credit and debit cards, HSA/FSA cards, and cash-pay options.

Question 11

Will I know my copay or estimated cost before the visit?

Accepted Answer

Copays depend on your insurance plan. Our staff can help verify coverage and provide an estimated cost when possible.

Question 12

What conditions do you treat at the clinic?

Accepted Answer

We treat acute illnesses such as infections and minor injuries, and chronic conditions including hypertension, diabetes, and high cholesterol. Emergency symptoms should be treated at an emergency room.

Question 13

Do you offer same-day appointments?

Accepted Answer

In many cases, same-day appointments are available for urgent but non-emergency needs when you call early.

Question 14

Do you provide annual physicals and vaccinations?

Accepted Answer

Yes, we provide annual physical exams, wellness visits, preventive screenings, and adult immunizations.

Question 15

Do you manage chronic conditions?

Accepted Answer

Yes, we manage conditions such as hypertension, diabetes, high cholesterol, and asthma through regular follow-ups, lab monitoring, and lifestyle counseling.

Question 16

Do you provide women’s and men’s health services?

Accepted Answer

Yes, we provide women’s health services such as Pap smears and preventive care, and men’s health services including screenings and lifestyle counseling.

Question 17

Do you have on-site lab services?

Accepted Answer

We offer on-site lab services, and may refer patients to outside labs for specialized testing when needed.

Question 18

How will I receive my lab results?

Accepted Answer

Results are typically available within a few days and can be viewed through the patient portal (MyChart). Our team will contact you if follow-up is needed.

Question 19

Can you refill my prescriptions?

Accepted Answer

Yes, prescription refills can be requested through your pharmacy, the patient portal, or by contacting our office.

Question 20

Do you send prescriptions electronically?

Accepted Answer

Yes, prescriptions are typically sent electronically to your preferred pharmacy.

Question 21

Do you offer a patient portal?

Accepted Answer

Yes, we provide a secure patient portal (MyChart) to view test results, message the clinic, request refills, and manage appointments.

Question 22

Do you offer telehealth visits?

Accepted Answer

Telehealth visits may be available for appropriate non-emergency concerns such as medication follow-ups and certain chronic care visits.

Question 23

How can I contact the clinic after hours?

Accepted Answer

For emergencies, call 911 or go to the nearest emergency room. Non-emergency messages can be sent through the patient portal and will be addressed the next business day.

Question 24

How often should I schedule follow-up visits?

Accepted Answer

Follow-up frequency depends on your condition. Many adults need yearly visits, while chronic conditions may require visits every 3–6 months.

Question 25

What is your cancellation and no-show policy?

Accepted Answer

We ask patients to arrive early and notify us as soon as possible if they need to cancel or reschedule. Repeated missed appointments may affect future scheduling.

Question 26

Do you see pediatric patients?

Accepted Answer

We see adult patients aged 18 and older and do not provide pediatric services.

Question 27

How do you handle medical forms?

Accepted Answer

We can assist with work notes, school forms, vaccination records, and certain medical documentation. Some forms may require a dedicated visit.

Question 28

How do you protect my health information?

Accepted Answer

We comply with HIPAA regulations and use secure electronic systems and encrypted patient portal access to protect your health information.

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